How to Cancel GoHighLevel: Subscription and Free Trial

1. Log in to the official app and switch to Agency view.
2. Go to Settings > Billing.
3. Find the small text "To modify or cancel, please click here" or its current equivalent.
4. Choose "Show more options", then the cancellation option.
5. Select your cancellation reason.
6. Complete the remaining confirmation screen and confirm cancellation at the bottom.
7. Keep the confirmation email and verify the billing status. Contact billing support if confirmation does not arrive before renewal.

Screen labels can change. Do not treat selecting a reason or opening a support ticket as proof the subscription is canceled; finish the confirmation flow. Allow extra time rather than relying on a guaranteed 24 to 36-hour email delivery window.

Find the exact end date and renewal price in your welcome email and billing screen. The screenshot’s July 2026 deadline is a historical example; your account has its own date, plan and trial length.

Cancel before your trial deadline and keep confirmation to avoid the subscription renewal charge. Messaging, phone numbers, AI or other paid usage can have separate charges even while the base subscription is on trial.

Email billing@gohighlevel.com or call +1 (888) 732-4197 for billing assistance if you cannot complete the account flow. Ask the team to confirm cancellation and its effective date in writing; never send passwords or full card numbers.

HighLevel’s current Pause Account Plan costs $27/month and preserves supported data and settings while agency and sub-account access is disabled. You can reactivate, change or cancel the pause plan. It is not a no-charge break. Phone numbers and A2P registrations are deleted after 14 days paused, reselling subscriptions are canceled, and published funnels, workflows and booking links move to Draft. Confirm eligibility and service consequences before selecting it; do not confuse this agency plan with pausing a client’s payment subscription.

HighLevel’s terms generally do not provide refunds for unused or partially used subscriptions. Ask billing support about a specific billing error or any rights required by applicable law; do not assume canceling reverses a charge already made.

• Export contacts as CSV and save required consent and business records.
• Save page content and assets. A snapshot copies supported configuration but is not a standalone website backup or full data export.
• Arrange domain DNS changes and phone-number transfers with the receiving provider before losing access.
• Review integrations, client access and separately billed add-ons. Confirm what stops and what remains billed.

Do not assume every funnel can be downloaded as a portable working website or every number transfers instantly. HighLevel’s current cancellation guide says agency data is retained for 90 days before permanent deletion if not reactivated, but phone numbers and A2P registrations are deleted after 14 days. Export and transfer first rather than relying on later recovery.

If the tool still fits, compare moving to Starter, an annual commitment or an eligible discount before canceling. Annual billing is a commitment, and new-signup promotions may not apply to existing customers; alternatives may be the better choice.